As each SEN TOKYO piece is one-of-a-kind, handcrafted from a single vintage obi, we are unable to accept returns or exchanges for reasons of preference, sizing, or change of mind.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at sentokyo.bag@gmail.com, including your order number and photos of the issue. We will work with you to find the best resolution.
We appreciate your understanding, as this policy reflects the one-of-a-kind nature of each piece.